ImVivo upholds the highest standards of operational transparency, asset security, and procedural efficiency across all financial interactions. This policy document outlines the comprehensive framework governing capital redemption, fund disbursement, and settlement management. By engaging with any ImVivo service or platform feature, you confirm your understanding of and agreement to the provisions set forth herein.
In full alignment with global Anti-Money Laundering (AML) directives and Counter-Terrorism Financing (CTF) regulations, every withdrawal request is contingent upon the satisfactory completion of the following conditions:
All capital redemption requests must be formally submitted through the ImVivo Secure Client Dashboard. To preserve the integrity and auditability of each transaction, requests communicated via email, live chat, telephone, or any informal channel will not be accepted or processed.
Each submission undergoes a structured review by our Settlement Operations Division within 24 to 72 business hours. Upon receiving internal clearance, actual delivery timelines are determined by the processing protocols of external financial networks:
ImVivo does not impose proprietary fees on standard withdrawal transactions. However, participants bear full responsibility for any ancillary costs levied by external entities, including but not limited to correspondent banking surcharges, foreign exchange conversion margins, card processor handling fees, or distributed ledger (gas) network costs.
Fund redemptions are facilitated exclusively through the following verified disbursement channels:
Minimum Disbursement Amount: The minimum threshold for any individual withdrawal is $50.00 USD (or the equivalent in your denominated base currency). For substantial or institutional-grade transactions, our Compliance & Risk team may request a supplementary telephonic identity confirmation prior to release.
ImVivo reserves the unilateral right to defer, suspend, or decline a withdrawal request under any of the following circumstances:
Certain specialised services, account maintenance provisions, or administrative processing requirements may incur independent fees. These charges constitute separate financial obligations and are billed as distinct line items through your account billing portal. Under no circumstances shall such administrative costs be deducted from segregated client trading capital. All outstanding administrative balances must be settled independently via the designated billing interface accessible within your account settings.
In the event of a processing delay, documentation shortfall, or settlement discrepancy, our Client Operations team will issue a formal notification detailing the nature of the issue and any required remedial actions. For real-time transaction status enquiries or escalations, please contact us through the following channels:
Email: [email protected]
Address: 30 Stamford St, London SE1 9LQ, United Kingdom
UK Phone: +44 204 638 3445
AU Phone: +61 2 7248 9809
ImVivo reserves the right to revise, supplement, or restructure this Withdrawal & Fund Settlement Policy at any time to reflect evolving regulatory landscapes, operational enhancements, or industry best practices. Material amendments will be communicated via in-platform notifications and updated publication on this page. Continued use of ImVivo services following any such modification constitutes acceptance of the revised terms.